These case studies below are real success stories. The client names have been kept confidential out of respect for their privacy.
Case Study 1
Situation:
A San Diego based audio technology manufacturing company specializing in wireless technology exploded in popularity when their product was released to the market. With a skyrocketing demand, order volume quickly exceeded expectation.
Challenge:
With an unscalable system in place to handle their warehouse distribution needs, they quickly realized that they were exposed to risk of not meeting order volumes. Wanting to take full advantage of the revenue opportunities, they reached out to WorldTrans Services to help them with their logistics challenge.
How WorldTrans Services became partners to help them reach success:
After an initial assessment of buyers and forecasted volumes, WorldTrans provided instant access to a scalable outsourced warehouse and fulfillment model. By leveraging our expertise in retailer and e-commerce fulfillment and distribution, they overcame an immense learning curve (costing many start-ups thousands of dollars in ramp-up, set up, and retailer chargebacks). Combined with our air and ocean import solutions, WorldTrans Services enabled them to meet customer demand with over a 98% on-time delivery rating. As a result, they’ve been able to focus more attention on their core business and have since successfully launched 5 more products into the marketplace.
Here is what they said about WorldTrans Services:
“WorldTrans is not the biggest or cheapest freight forwarding company in San Diego, but when you have a commitment to deliver products to a customer when promised, biggest and cheapest doesn’t matter- what matters is getting it there on time without incident- that beats biggest and cheapest any day.”
“It seems that the WorldTrans employees who work with our team know more about our products and our business than we do. They really care!”
Case Study 2
Situation:
When the San Diego based office of a global electronics company acquired a division of Intel, they required additional logistical support to help make the losing division profitable.
Challenge:
The safety stock levels in Hong Kong were not sufficient to overcome irregular forecasting, resulting in an exorbitant and unsustainable airfreight budget. Although this budget was acceptable for Intel, it was not tolerable for our client.
How WorldTrans Services became partners to help them reach success:
WorldTrans provided the reporting capabilities and collaborated with our client’s staff to analyze trans-pacific transit times. After engineering an ordering algorithm to standardize lead-times, they turned to WorldTrans Services to provide the optimal ocean shipping schedules. A further cost-analysis demonstrated that positioning the 3PL functions in San Diego would allow for increased flexibility to meet customer demands as well a % reduction in storage costs vs. Hong Kong. The most exciting and rewarding part of the story was knowing we provided the tools to achieve success; in less than a year, our client turned the investment into a sustainably profitable business that continues today.
Here is what they said about WorldTrans Services:
“We feel more like a partner with WorldTrans rather than just a customer. Our employees feel as strongly, or sometimes more strongly, connected to WorldTrans employees than the people they work with here at our own office! We feel like the WorldTrans office is just across the hall.”